For years, “Email-to-Case” has been the backbone of customer service. But as any developer who has managed a high-volume support org knows, raw inbound text is a double-edged sword. Without metadata, your support…
How leaders are evolving service into a system that transcends silos and keeps customers coming back
As codebases grow to millions of lines of code, can AI agents still understand, reason, and code effectively? LoCoBench-Agent delivers the answer: a comprehensive benchmark for evaluating AI coding assistants across contexts ranging…
The Architecture of Impact: Why Builders Choose Salesforce to Solve Hard Problems — and Human Ones
Can your career change lives? Read how Teddy Sergesketter uses Salesforce’s volunteer time off to build community impact.
After a decade of spurring transformation, we welcome the Agentforce Financial Services era.
Don’t choose between security and resilience. Learn how to protect your organization from both malicious threats and accidental errors.
