In a world increasingly defined by AI — and at Salesforce, by Agentforce — Michelle Black is ensuring her colleagues and her community are never left behind.
The “last mile” of engagement — the face-to-face interaction between a field rep and a healthcare provider (HCP) — has always been critical. Yet, for years, this vital connection has been stifled by…
Building robots is hard. Maintaining them profitably is harder. Here's how leading manufacturers turned service operations into their highest-margin revenue stream.
As agentic AI becomes embedded in enterprise workflows, the question is no longer what agents can do — it's how we design systems people can trust. A practical framework for building responsible human-agent collaboration, from the ground up.
In the AI SaaS Economy, the winning strategy for ISVs is simple: productize your unique IP and build for autonomous outcomes while you let us provide the heavy infrastructure. The Salesforce Summer ’26…