Salesforce Canada

Customers will come to see chatbots for what they really are -- a time-saving tool built to give them more control over the customer service process.

E-commerce brings convenience because it means people don’t have to visit a physical store location to find and buy what they’re looking for.

Sales team meetings should be where everyone learns something new, input is gathered and decisions are made. If your agenda covers those areas, you’re on the right track.

If your personal 2018 sales kickoff leads to bigger or better results by the end of this year, don’t keep it a secret. Talk about it with your peers and even your managers.

Self-service tools are outstanding ways to empower your customers, but empowering them also means making sure you’ve delivering on the vision you’ve intended. Ask early, ask often and always be ready to act.

A bullet journal is not just a habit that will make you better at using technology. It could make you a more proactive, more effective leader no matter what your firm is facing on a day-to-day basis.

BANT should not necessarily be the way leads are qualified via a quick review, but a way of approaching the unanswered questions about a lead.

When you’re marketing to consumers in the lead-up to the holidays -- or even in the days immediately following -- you’re tapping into two powerful forces: the desire for a great gift, and the desire for a great deal. Business-to-business marketers (B2B) don’t have that advantage.

How can the data that sales reps get from their CRM be used in client conversations? Learn how to use your data to build solid client relationships.

A good advisor doesn’t just offer a listening ear -- they can directly help entrepreneurs take their companies from good to great.