Marketing Cloud, Trailhead...
“We need to interact with customers in the ways that work best for them.”
Activision builds closer connections with the Call of Duty community
“Salesforce is enabling us to collaborate quickly, to share information quickly, and to give people the tools to do that.”
Taking customer support operations to the next level
If an agent can’t answer a question right away, that question is automatically exposed to all of the customer support experts via Chatter. Rondeau explains, “We believe that if problems are ‘swarmed’ then we can resolve them quickly, and ultimately when games are patched or updated, the changes are based on real problems reported by the community.”
"Salesforce is helping us build a better gaming experience."
*Estimated sell through according to Charttrack and retail customer sell-through information