Every energy and utilities provider wants the same outcome: a customer who feels known, informed and looked after at the moment it matters most. The gap is rarely ambition, it is the last mile between insight and action. In this webinar, Nicole Adriaans, Business Executive for Data and AI at BlueSky, is joined by Chris Atwood, Agentic AI Lead for Customer Experience at ellioCX, to walk through Suzie, an agentic AI billing operations agent built on Salesforce Agentforce.
Using a real bill shock scenario, Nicole and Chris show how Suzie investigates a disputed bill, checks governance before acting, pauses a debit order, and hands a fully worked case to a human team, all within seconds.
Along the way they discuss why BlueSky, as a customer 360 and customer journey specialist, was the right partner for ellioCX, how the two organisations values aligned around curiosity and shared ownership, and what responsible, trustworthy agentic AI looks like in a regulated, customer facing environment.
For more information contact Nicole at nicole.a@bsky.co.za.
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Nicole Adriaans
