Welcome to the Customer Success
Platform for Retail.

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Welcome to the Customer Success Platform for Retail.

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Make your retail experience personal again.

Make your retail experience personal again.

  • Build long-term relationships.

    Salesforce for Retail takes the “Little Black Book” of retail and blends the best of physical retail - great stores, inspiring product, responsive sales associates - with the #1 CRM platform of Salesforce. The boundaries between physical and digital retailing have disappeared. With Retail Clienteling, retailers can bring a whole new level of personalisation to the shopping journey.

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  • Connected customer journeys.

    Connected customer journeys.

    Salesforce gives brands the power to create seamless, relevant, immersive, 1:1 customer journeys that enhance personalised service and strengthen loyalty at every stage of the customer lifecycle. The customer is at the center of retailers’ thinking.

  • Connected retail communities.

    Salesforce Retail Communities create a branded environment that connects customers, sales associates, partners, and employees directly to the information, apps, and experts they need to take action. Brands using Retail Communities have seen resolution times get 38% faster, setting a whole new level of success for customer service.

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Macy's Moves Mission-Critical App Portfolio to Heroku



Salesforce is helping ALDO lead the way to the future of retail.

TOMS builds stronger, longer-lasting relationships with customers and giving partners.

The Chapar delivers a tailor-made service with Salesforce.

How a mobile app transformed Westfield’s specialty leasing.


Demo videos

Demo videos

Sales Cloud Demo

Sales Cloud Overview and Demo

Learn why Salesforce is Gartner’s #1 rated CRM solution, and how it can help you give retail customers more personal experiences.


Service Cloud Overview and Demo

See how the world’s #1 customer service app can help companies take customer service to an entirely new level.


Marketing Cloud Overview and Demo

Take a tour of the Salesforce Marketing Cloud, and see how it can help you build engaging, compelling campaign journeys for your customers.


Questions? We have the answers.

Every industry has its own unique challenges and opportunities. So Salesforce creates unique solutions, geared to your industry, to help you take full advantage of social, mobile, cloud, and analytics as you transform your business. Learn how.

Contact us

Questions? We have the answers.
0800 0921223 (Freephone)

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