Marketing Cloud, Trailhead...
Make your field service run more effectively, no matter the industry, with Field Service Lightning.
Make preventative maintenance more cost effective.
Decrease costs, run your field service more smoothly, and build customer relationships with preventative maintenance support and scheduling. Maintain machines before repairs get costly using a timetable you create and manage. Access entitlements and contracts from wherever you are on the mobile app.
Resolve break-fix cases the first time.
Increase your technicians’ first-time fix rate by ensuring they have the parts and the information to resolve every work order. Field Service Lightning generates a list of parts that syncs with current stock. When the technician arrives onsite, get support articles and step-by-step instructions to complete work the first time.
Install any equipment, fast.
Give your customers fast, responsive service from start to finish on all cases. Easily manage your dispatchers, field technicians, service managers on one platform, whether they're contractors or full-time employees on a mobile-first network. Use real-time visibility into the field to know what your customers need, whether that be HVAC, solar panels, or anything else.
Improve advisor scheduling with real-time visibility.
Make on-site claims adjusting faster and easier.
Improve field underwriting with productivity-boosting tools.
Healthcare and Life Sciences
Simplify home healthcare on-site inspections.
Improve customer satisfaction on break-fix cases.
Improve preventative maintenance services.
Retail and Consumer Goods
Schedule appointments more efficiently.
Make scheduling appointments simple for your staff and your customers, whether they are in your stores or out in the field. Schedule appointments for customers based on the availability and skillset of your workers. And access information on a centralized database from any device so your sales associates can plan tours and showings for your spaces.