Improve your field service operations as well as your bottom line.

Onsite service is one of the costlier forms of support. So get the most out of your techs, dispatchers, and managers with Field Service Lightning, workplace optimisation software from Salesforce.
 
 

Keep onsite service connected to your office.

• Get a 360-degree view of each service appointment
• Let everyone work from a single customer record
• Collaborate and share case updates across teams
• Connect IoT device data to customer records
• Easily access knowledge-base articles onsite
 

Schedule service appointments more intelligently.

• Boost first-time resolution rates with Einstein AI
• Identify parts onsite with image recognition
• Assign work based on business rules
• Get complete visibility into all operations
• Track and divide work based on geography
• Optimise resource schedules with one click
 

Give field agents the information they need, even offline.

• Access and update records regardless of connectivity
• View knowledge articles and communicate with experts
• Scan product barcodes and update inventory in real time
• Create and submit service reports right onsite
• Capture customer signatures right on the work order
 
 

Customise the platform to work the way you do.

• Easily create rules using business logic

• Collaborate across teams with a shared knowledge base

• Integrate customer data from multiple systems

• Track key efficiency and productivity metrics 

• Gain insights for improvement using analytics

 

CUSTOMER SUCCESS STORY

KONE escalators and elevators keep people on the move with Salesforce.

 
 

With Salesforce, we can make our field services more proactive, [helping] us better understand our customers’ needs.”

Michael Williams, Head of Service Field Solutions Development
 
 

20K

FIELD SERVICE TECHS AROUND THE WORLD

 
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Learn how the leader in call center service can transform your field operations, too.

If you’re looking for a complete solution to manage your onsite support, talk to one of our knowledgeable specialists today.