Mobile messaging is the preferred method of contact for today’s ultra-connected, mobile customers. And now it’s the easy, cost-effective way for you to deliver a faster, smarter, more personalized conversation too. With Salesforce LiveMessage — formerly known as the company HeyWire — mobile messaging is ready to become a cornerstone of your customer service strategy.

 
 

Make it easier than ever for customers to have a personalized conversation using messaging apps they prefer, such as SMS and Facebook Messenger. Because they’re no longer tied to a web browser, customers can get in touch with an agent instantly, get the answers they need — and get on their way.

 

Your customers are already connecting with their friends using messaging apps every day, and they expect service to be just as fast and easy. Now agents can send messages to customers, while having all the context and intelligence they need to keep the conversation going, all without ever leaving the Lightning Console.

Now agents can send messages to customers, while having all the context and intelligence they need to keep the conversation going. LiveMessage allows them to easily handle multiple text conversations at the same time, a huge boost to their productivity and savings for your bottom line. Now that’s a conversation worth having.

See firsthand how Salesforce is revolutionizing customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.