Snap-ins give you the power to easily integrate Service Cloud functionality in an app or webpage, including Knowledge, case management, Live Agent (chat), and SOS video chat.
Integrate a knowledge base on webpages and mobile apps so your customers can quickly browse or search for contextually relevant articles and FAQ answers on the fly.
Use customer data to offer personalized, branded, real-time help. Your agents can seamlessly escalate cases from text chat to SOS video chat whenever needed.
See firsthand how Salesforce is revolutionizing customer service with a free Service Cloud trial. You can also join our Success Community to learn from other users, and help your business thrive.