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Salesforce helps retailers connect every dimension of their customers' data and then activate it across every touchpoint in real time, making each interaction seamless, revenue-driving, and loyalty-building
Source:
*Salesforce Customer Success
**Salesforce Customer Stories
Every shopper interaction is a signal. Only Salesforce unifies the data to act on it in real time.
Connect shopper data, AI, and workflows across channels to scale commerce more confidently.
Connect every retail service touchpoint across self-service, contact center, and field.
Equip store associates and ops teams with AI, unified data, and context to serve every shopper.
Bring the same AI, data, and platform powering your consumer business to every partner relationship.
Five integrated systems with humans and agents working together to help retailers activate personalization at scale, sell everywhere, and run smarter operations.
The channels, canvases, and automations where retail teams and AI agents get work done in one place.
Visual, conversational, and embedded retail analytics your teams trust and your agents reason from.
Build, deploy, and govern AI agents for retail service, operations, and sales, with trust built in.
Loyalty, POS, store operations, and personalized shopping all on one retail-native platform.
Real-time, federated retail data unified across every source so agents act on trusted context.
Boost loyalty by connecting to your customers across the shopping journey.
Connect the guest experience across channels. Increase collaboration and engagement with franchisees and employees.
Transform engagement with shoppers, stores, and employees all from a single platform.
Optimize your stores and associates to help connect physical and digital shopping experiences.
Looking for higher margins? Salesforce for Retail Media is designed to help retailers grow advertising revenue, scale media operations and sales, and optimize campaign performance by activating first-party data.
Discover how leading retail companies are transforming into Agentic Enterprises and driving profitable growth, personalized shopper experiences, and lifelong customer loyalty.
Learn how Salesforce grows revenue and relationships.
Discover insights and thought leadership for the retail industry.
Our portfolio of products, built on the trusted Salesforce Platform, helps you connect with customers in a whole new way. Now everyone — your retail customer service, marketing, sales, commerce, IT, point of sale associates, and data teams — can augment their work with connected data, trusted AI in retail purpose-built for retail.
Retailers have access to a unified engagement platform that provides a single source of truth across their entire partner ecosystem – retail marketing, commerce, service, IT, and store. You can now focus on driving costs down and loyalty up with Salesforce for retail CRM.
Boost loyalty with connected experiences across point of sale, retail ecommerce, marketing, and service delivered on the Salesforce Platform. Empower employees and associates with digital tools and data to effectively serve shoppers at all touch points with our retail solutions.
Choose the retail solution that's right for you. Whether your goal is to win new & profitable customers, simplify & scale omnichannel commerce, elevate connected & consistent service, supercharge your store & HQ employees or strengthen & optimize partner relationships.
