Recently, a breach of one of the three largest credit agencies in the United States may have affected as many as 143 million customers. And while this particular breach is one for the record books, it’s far from being an isolated event. All businesses – large and small, B2B and B2C – are finding themselves under attack, with their sensitive customer and user information as the most common target.
Your customers’ personal information is valuable. For criminals, a stolen credit card number has obvious uses. But even well beyond that, relatively benign information found on the web, such as names, telephone numbers, email addresses, partial social security numbers, and so on, have interested buyers waiting to get their virtual hands on them — potentially causing no end of difficulties for the customers whose data has been compromised. Ensuring top-notch website security should therefore be one of your top priorities as a company.
Customers who lose personal information to cyberthieves may find their information sold to spammers and scammers, and be hounded via email and telephone for years to come. They may suffer the financial ramifications of credit fraud, which will damage their credit scores and accrue thousands of dollars in debt. Some victims may even find themselves liable for the crimes committed under their names. At the very least, data-theft victims will likely have to spend hours, days, weeks, or longer trying to track down and resolve the issues associated with their lost personal data.
For organizations that build their business on customer trust, failure to focus on website security is simply unacceptable.