Retail

Create personalised
customer experiences.

Capture the hearts and wallets of
today’s hyper-connected consumer.

Find out how ›

 
Retail

Retail logo

Create personalised
customer experiences.

Capture the hearts and wallets of
today’s hyper-connected consumer.

Contact us ›

The rules of customer engagement have changed.

Connect the in-store and digital customer experiences.

Technology has created more informed, more connected customers who are no longer loyal to a brand, but to an experience across channels. Salesforce has helped companies like Lorna Jane develop real-time connections with customers, deepening loyalty and creating new business opportunities.

Talk to one of our Retail experts to learn how to better connect with customers.

Contact us ›

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40%
US Smartphone owners who are showrooming while shopping in-store.

(Source: Capgemini All Channel Experience Report, 2012)

The rules of customer engagement have changed.

img_solutions_public_sector_overview_990x460

Connect the in-store and digital customer experiences.

Technology has created more informed, more connected customers who are no longer loyal to a brand, but to an experience across channels. Salesforce has helped companies like Lorna Jane develop real-time connections with customers, deepening loyalty and creating new business opportunities.

Talk to one of our Retail experts to learn how to better connect with customers.

Contact us ›

 

Provide an exceptional shopping experience.

Customer expectations have changed. Mobile technology and social media are a crucial part of the purchase decision. Salesforce helps companies like L’Oréal USA keep brand reps and retailers around the globe connected, helping them to coordinate operations and better engage with customers.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

65%
Shoppers who rate the in-store experience as at or below expectations.

(Source: Deloitte 2012)

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Provide an exceptional shopping experience.

Customer expectations have changed. Mobile technology and social media are a crucial part of the purchase decision. Salesforce helps companies like L’Oréal USA keep brand reps and retailers around the globe connected, helping them to coordinate operations and better engage with customers.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

66%
Customers who said they would spend more with a retailer for improved customer service..

(Source: Customer Experience Impact Report, Harris Interactive, 2010)

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Deliver for your customers like never before.

Retailers need a customer platform flexible and fast enough to meet customers’ evolving demands. For companies like Trunk Club, Salesforce gives employees instant access to the customer information they need to offer personalised service, building loyalty throughout every stage of the customer lifecycle.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

img_solutions_public_sector_overview_990x460

Deliver for your customers like never before.

Retailers need a customer platform flexible and fast enough to meet customers’ evolving demands. For companies like Trunk Club, Salesforce gives employees instant access to the customer information they need to offer personalised service, building loyalty throughout every stage of the customer lifecycle.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

Retail success stories.

  • Lorna Jane
    Lorna Jane

    "Getting constant feedback from customers is the only way you can learn and continue to become better at what you do."

    Lorna Jane Clarkson, Founder, CCO, and Active Living Advocate, Lorna Jane

    Contact us ›

    Learn more ›

  • Westfield
    Westfield

    "With Salesforce we shortened our sales cycle from months to days."

    Jeri Erling, Senior Director, Specialty Leasing, Westfield

    Contact us ›

    Learn more ›

  • Gumtree
    Gumtree

    "What we’ve achieved with Salesforce in 12 months is far more than we could have with any other system."

    Gian Minns, Head of Automotive, Gumtree Australia

    Contact us ›

    Learn more ›

  • Design Within Reach
    Hills

    "We're enabling our Sales and Service organisations to work in new ways and from new places on their mobiles."

    Ted Pretty, CEO, Hills

    Contact us ›

    Learn more ›

  • Lorna Jane Lorna Jane Nourish relationships
    with social.
     
  • Westfield Westfield Increase sales
    with mobile apps.
     
  • Gumtree Gumtree Growing dealer relationships.  
  • Hills Hills Transforming for Growth.  

Looking for powerful new ways to connect?

See how Salesforce1 can bring you closer to customers ›

Resources. Your guides to success.

Resources.

Your guide to success.

Learn more about what Salesforce can do
for your business.

Learn more about what Salesforce can do for your business.

Contact us ›

 
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