The Future is Now—Salesforce has tools that will helps your business thrive in the powerful 21st century context of social networking
More companies are interacting socially - both internally with their employees and externally with their customers. Your business can get social in 3 steps; where and how you start is up to you. Get ready to engage with customers and employees in ways that are more social and mobile than ever.
Step 1: Develop a Social Customer Profile for your Business
You already have basic contact information for your customers and prospects, but any exceptional socially connected business understands who they are and what they like.
Step 2: Develop an employee social network for your Business
Business is social, with that said, it's easy to stay on top of everything that matters and work more collaboratively and productively.
Step 3: Develop an employee social network for your Business
Billions of conversations happen online every week. A customer social network connects you with your customers on social sites like Twitter, Facebook, and YouTube. Get insight into what people are saying and filter what's important in order to transform into an engaging and influential social business. The result: unique experiences that delight your customers and communities.
"See how Burberry uses Salesforce.com.au to interact with their customers and employees to create a social transformation"