The best AI text editors and writing tools for businesses in 2025

Teams across industries are using AI writing tools to assist them every day, whether leaders are aware of it or not. This shift brings both opportunity and risk, as the right tool can save time and improve consistency, while the wrong one can create security gaps and poor-quality work.

When looking for the right tool for your enterprise team, you’ll find endless lists for “best AI writing tools” covering popular apps. Most of these tools are useful for individuals, but they rarely touch on what matters in enterprise or government organisations.

Salesforce AI is more than an AI text editor. It offers trusted, enterprise-ready writing software that connects with your existing CRM workflows. This means that your teams will be able to draft and edit text quickly, all while staying compliant and keeping the brand’s voice consistent.

In this article, we’ll look at what AI text editors are, their core features, and how the top tools stack up.

An AI text editor is software that uses artificial intelligence to generate or edit text. Its purpose is to increase speed by handling routine writing tasks and offering suggestions to expand or improve the text.

There are two main types of AI text editors:

• Consumer editors: These are built for individuals, with a focus on drafting quick text. In this case, security and compliance are limited, and tools might be using your conversations to learn.
• Enterprise editors: These are designed for businesses that need governance, collaboration, and integration features that support sensitive or large-scale work.

At Salesforce, we see enterprise-level AI text editors as more than writing assistants. Instead, the right tools can be data-compliant and built into the places you do your work. This extra level of security and context pulled from the data you already have makes them a better fit for business and government use.

Modern AI writing editors typically include:

• Grammar suggestions and style fixes. An HR team could use this when preparing contracts to ensure professional language in important documents. (It’s important to note that these AI grammar tools aren’t always accurate.)
• Predictive suggestions. A customer service agent could draft case notes faster with AI prompts and keep records looking consistent for the next agent.
• Summaries and paraphrasing. A research team could condense a lengthy report into a short, accessible brief for external stakeholders.
• Workflow integration. A marketing team could update campaign copy and have managers sign it off directly in Marketing Cloud before launch.
• Multilingual support. Tourism boards could instantly translate press releases to reach international audiences.
• Content compliance checks. A bank’s communications team could verify that financial statements meet Australian regulatory standards before publishing.
• Collaboration tools. Product teams could co-write launch notes with input from sales, marketing, and support, with changes all tracked in one place.

If these features could help your team draft, edit, and collaborate more effectively, watch the demo for Salesforce Agentforce, our trusted AI writing assistant designed for business and government.

In 2025, your competitors are likely already using AI to work faster and put their human effort into more strategic, value-add work. This poses the question: Will your organisation be able to keep up?

Here’s an even more important question: How secure is your organisation and customer data?

As we’ve covered, most consumer tools aren’t built for business, and they lack audit trails and the guardrails necessary for safe data handling. Despite this, if your team feels pressure to keep up with your competitors, they will turn to readily available options like ChatGPT or Google Gemini.

That’s why businesses need to be in the driver's seat of their teams' AI adoption. If you’re looking for the right tool for your team, try Agentforce. It’s built for this balance, offering enterprise-ready AI that helps staff increase their productivity, all while keeping your organisation in control of its data.

Most things that involve writing, reporting, or selling can be enhanced by an AI writing assistant. Here are some of the most common use cases by department to inspire your AI adoption plan.

• Drafting responses to routine queries
• Updating FAQs and knowledge base articles

• Writing job ads and onboarding guides
• Asking AI to spot bias in job ads and suggest improvements
• Standardising policy updates and internal communications

• Summarising meeting transcripts into action plans
• Helping project managers chase up milestones from the team
• Creating progress reports with consistent formatting

• Drafting audit notes, contracts, or regulatory documents
• Checking language for consistency with required standards

• Preparing first drafts of speeches, presentations, or board updates
• Checking writing for spelling or grammar errors

• Generating campaign copy or social posts as a first draft to inspire creatives
• Repurposing long-form content into shorter formats

When comparing AI writing tools, we looked at usability, features, and enterprise readiness. Below is a simple breakdown of leading platforms, with their strengths and limitations.

1. Salesforce Agentforce
2. Jasper
3. Copy.ai
4. Writesonic
5. GrammarlyGO
6. ChatGPT

Salesforce’s Agentforce is built for enterprises and governments that need AI writing tools built into their existing workflows. Agentforce supports drafting, editing, and summarising content directly in Salesforce, with audit trails, compliance features, and configurable AI agents.

The Einstein Trust Layer also ensures data security, making it a suitable tool for sensitive industries like finance or the public sector.

Best for: Organisations that want secure, compliant AI writing built into their CRM.

• Native integration with Salesforce sales, service, and marketing workflows
• Configurable AI agents tailored to different teams (e.g., service, sales)
• The Einstein Trust Layer safeguards organisational and customer data

• For more complex use, it requires setup and training
• Less useful for personal, creative or exploratory writing tasks
• Works best for organisations already using Salesforce

Jasper is built for marketers, offering templates for blogs, social ads, and landing pages. It also includes brand-voice training tools so teams can keep their copy consistent across campaigns.

Best for: Large teams doing organic and paid marketing that want brand voice controls.

• Built-in templates to generate consistent marketing content
• Collaboration tools that let multiple users edit and review inside Jasper
• Chrome extension for in-app editing across other tools (like in your CMS)

• Output can feel generic and read like AI text without editing
• Enterprise audit and compliance features are limited
• Any integrations often rely on third-party tools

Copy.ai is positioned as a productivity platform for marketing and sales teams, with AI workflows that automate tasks like writing emails, social captions, or outreach. Its simple interface makes it easy for non-technical teams to use.

Best for: Marketing and sales teams that need to scale outbound and campaign copy fast.

• Workflow automation to handle multi-step content tasks
• Team workspace for shared projects and approvals
• Growing library of sales and marketing templates

• Struggles with long-form or highly technical writing
• Limited compliance and governance features for enterprises
• Fewer deep integrations compared to enterprise-grade platforms

Writesonic is an AI platform for content and SEO, with tools for blog writing, paraphrasing, and ad copy. It also offers multilingual support, making it appealing for global content teams.

Best for: SEO-focused teams that need to produce high volumes of content across global markets.

• Built-in SEO optimisation tools for blog and website copy
• Multilingual copy generation for global customers
• Competitive pricing for smaller businesses and startups

• Limited compliance features
• Only basic workflow and approval tools
• Content can be inconsistent and require heavy editing

GrammarlyGO is an extension of the well-known editing platform Grammarly. It offers generative AI for drafting, rewriting, and brainstorming. It builds on the platform’s strength in suggesting grammar, tone, and clarity.

Best for: Teams that want to improve everyday writing quality across reports, emails, and internal chats.

• Strong grammar, tone, and clarity correction
• With the downloaded app, it can work anywhere you work
• Enterprise features include style guides for on-brand consistency

• No focus on compliance or governance
• Doesn’t offer workflow or approval integrations
• Suggestions aren’t always accurate and should be used alongside human judgment

ChatGPT is a versatile generative language tool that can create drafts, summarise text, and assist with brainstorming across a wide range of content types. It’s the most widely used AI chatbot due to being first to market and its ease of use.

Best for: Flexible use like brainstorming, quick drafting, and summarising content.

• Highly adaptable for different content types
• Easy to use with a low learning curve
• Enterprise plans offer admin controls and improved data security

• Risk of inaccuracies or bias without human oversight
• Security and compliance depend on the plan and setup
• Lacks native audit trails and workflow integration

There are plenty of AI writing tools in 2025, but most were built with individual users in mind. Agentforce is designed specifically for enterprises and governments, where security, compliance, and integration matter as much as productivity.

As we’ve covered, free or consumer tools often lack audit trails, permissions, and controls over how data is used. Our Agentforce includes enterprise governance from the ground up, with the Einstein Trust Layer ensuring prompts and outputs are secure and explainable.

In Australia, our AI meets IRAP and ISO security standards. That means government departments and regulated industries can use it, knowing their sensitive data is protected.

On top of this, instead of using AI in a separate app, Salesforce embeds writing assistance directly into workflows across sales, service, and marketing. This means that you can write and edit text in the platforms you already use.

Together, these differences make Salesforce one of the best AI text editor options for organisations that need both productivity and trust.

Here’s a quick rundown of why Salesforce’s Agentforce is the best option for enterprises and governments.

• Secure data handling: The Einstein Trust Layer ensures sensitive information is never exposed, supporting IRAP /ISO standards in Australia.
• Productivity: Drafting, summarising, and editing directly inside Salesforce saves time and reduces copy/pasting errors.
• Citizen communications: Governments can simplify complex policies into clear, accessible language.
• Enterprise fit: Audit trails, permissions, and explainable AI give leaders confidence that their tools meet standards.

Across industries, organisations are already seeing results with AI writing tools. Here are a few success stories that show how they’re making a difference.

Norths Collective uses Agentforce to respond to member questions in natural language online. Instead of waiting on hold, members get instant, personalised replies, and the contact centre team is freed up to handle complex queries.

They told us that this AI writing support is expected to reduce calls by 20% while keeping communication consistent and on-brand.

Fujitsu is one of the world’s largest IT providers, supporting 1,000+ businesses globally. They turned to Agentforce to help manage their workload when support enquiries jumped by 120%.

They now use our AI to draft step-by-step responses to product questions and generate case summaries for supervisors. This has saved their staff time and reduced case tracking effort by 10%.

Scape is Australia’s largest student accommodation provider, housing more than 18,000 students across 38 properties. During peak move-in periods, the team faces up to 40,000 customer queries.

To manage that volume, Scape introduced Agentforce to automate replies to common questions through channels like WhatsApp. Any complex queries are escalated with an AI-generated summary, so staff can pick up the case quickly. This reduces repetitive writing tasks and is expected to cut support cases by 50%.

AI writing tools can be useful, but they also introduce risks and responsibilities that organisations need to manage. Here are a few of the risks you need to be aware of.

AI models learn from existing data, which means they can reproduce stereotypes or unfair assumptions. In practice, this might show up as gendered job ads, culturally narrow examples, or communication that excludes parts of your audience. Left unchecked, this bias damages trust and perpetuates global equality issues.

Since models are trained on large amounts of text, they can generate outputs that closely resemble existing sources. For many LLMs, the information they were trained on was taken without permission , which poses a risk for your business.

Free or consumer-grade tools often store prompts and outputs. If staff paste sensitive information into them, there’s a chance that data could be exposed or reused. For enterprises and governments, this risk outweighs any productivity gain.

Salesforce reduces these risks with the Einstein Trust Layer, which adds guardrails like data masking, zero data retention, audit trails, and bias checks. Along with complying to IRAP and ISO security standards, this gives organisations a safe way to use AI writing tools in 2025.

In 2025, there’s no shortage of AI writing tools. Jasper, Copy.ai, Writesonic, GrammarlyGO, and ChatGPT are all great tools, but most were built for speed and convenience rather than the needs of large organisations. They often lack the business essentials, such as audit trails and the secure handling of sensitive data.

Salesforce was built with those needs in mind. With Agentforce, writing support is embedded directly into the tools teams already use, and backed by the Einstein Trust Layer. The result is AI that helps teams work faster while keeping communication consistent, secure, and accountable.

Ready to see Agentforce in action? Watch the free demo here.