Learn about how Salesforce used data-driven UX design to reimagine the Help experience on Agentforce.
Register now.Agentforce boosts sales productivity +49% for Salesforce in ANZ.
The Salesforce sales team in ANZ became Customer Zero for Agentforce, testing and refining it through real-world use. Now it’s changing how they sell, coach and connect with customers.
By reducing admin, coaching reps, nurturing leads and accelerating sales performance, Agentforce is creating space for the work that really matters to ANZ sales teams.
Sales reps today spend just 28% of their time actually selling. Admin, context switching, internal processes and rising complexity are all holding them back from what they do best. That’s why the Salesforce Sales team in ANZ, embraced Customer Zero for Agentforce: to remove friction, automate the mundane and give reps more time to sell.
Agentforce now supports sales teams across multiple stages of the workflow. It takes action in Slack and Sales Cloud by summarising channels, surfacing leads, answering questions and delivering proactive nudges in the moment they’re required. Agentforce accelerates skills development through real-time coaching and instant feedback; it also helps nurture leads at scale so reps can stay focused on closing.
Humans and agents are continuing to work side by side to shape a localised, high-impact sales solution tailored to the nuances of the ANZ market. Since they’ve taken a Customer Zero approach to using Agentforce, the team has seen a 49% uplift in productivity and a 35% rise in win rates.
By continuing to expand Agentforce’s capabilities, with natural-language quote generation and expanded sales cycle support now being introduced in ANZ, sales teams are reclaiming time for customers, deepening their expertise and focusing on the work that drives growth.
How is Agentforce changing Sales at Salesforce in ANZ?
We’re opening the books. Here’s how Agentforce is performing for our own sales teams right now.
+
49
%
increased productivity for teams using Agentforce for Sales in Slack
+
35
%
uplift in win rates across teams enabled with Agentforce for Sales in Slack
4,000
+
leads nurtured since launch with Agentforce
4.4
k
hours saved on internal certification with Agentforce Sales Coach
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