The Most Interesting Uses of AI and How They Are Evolving

Discover how AI is transforming daily life and industries, with real-world examples of its impact on business, healthcare, finance, and more.

Enterprise AI built into CRM for business

Salesforce Artificial Intelligence

Salesforce AI delivers trusted, extensible AI grounded in the fabric of our Salesforce Platform. Utilise our AI in your customer data to create customisable, predictive and generative AI experiences to fit all your business needs safely. Bring conversational AI to any workflow, user, department and industry with Einstein.

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AI Built for Business

Enterprise AI built directly into your CRM. Maximise productivity across your entire organisation by bringing business AI to every app, user and workflow. Empower users to deliver more impactful customer experiences in sales, service, commerce and more with personalised AI assistance.

Dig into our latest AI and customer service research

High-performing organisations use data, AI, and automation to deliver faster, more personalised service. Find out how in the 6th State of Service report.