Deliver profitable growth with limitless digital labour. Leverage the end-to-end solution to build AI agents that automate key processes across every function in Consumer Goods so your teams can focus on making strategic decisions.
Agentforce for Consumer Goods is an agentic AI solution designed to dramatically transform how Consumer Goods companies work today. This solution includes AI agents grounded in deep industry data and contextualised to address everyday industry challenges.
Deep understanding of workflows that Consumer Goods teams need help with to improve their capacity.
Unstructured and structured data across B2B and B2C sources harmonised in the Consumer Goods data model.
High-impact actions that help Consumer Goods specific personas with the power of Consumer Goods Cloud.
Easily integrates with external systems like master data management (MDM), enterprise resource planning (ERP) and product information management (PIM) systems for comprehensive Consumer Goods insights.
Highlight the best products at the best price instantly to maximise revenue in every call. Let Agentforce build the offer including suggested pitches to seamlessly sell while you serve.
Automate the simple actions in visit scheduling for quicker delivery. Agentforce can quickly prioritise visits and assign drivers to reduce out-of-stocks and increase customer satisfaction.
Reduce hold times with customers by surfacing key insights instantly. By delegating the smaller jobs to Agentforce, your service teams can focus on complex tasks and deliver the exceptional service your customers love.
Pre-built Templates for Consumer Goods
Quickly start using AI for Consumer Goods without having to build anything from scratch.
Customise with Low Code
Quickly create and customise AI agents with AI-powered low code builder.
Built-in Data Security
Secure data with Einstein Trust Layer, while adhering to regulatory compliance.
Try Consumer Goods Cloud free for 30 days. No credit card. No installations.
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AI agents in Consumer Goods are artificial intelligence (AI) systems used by companies to streamline sales operations, reduce the cost to serve and maximise revenue. These agents analyse vast amounts of data to automate tasks and provide deep insights grounded in your business. They also enable personalised marketing and customer service, helping brands tailor their offerings and communications. By using AI agents, Consumer Goods companies can reduce costs, increase efficiency and create more innovative and customer-centric products to gain a competitive edge in the market.
Agentic AI in Consumer Goods refers to autonomous artificial intelligence that Consumer Goods companies deploy to make decisions and perform tasks independently. These AI agents optimise inventory management, predict asset maintenance needs and enhance delivery efficiency. By analysing consumer data, they help in product development and marketing strategies, so goods meet market demands. Agentic AI also helps make real-time adjustments in supply chains, reducing waste and improving overall operational flexibility.
AI agents in Consumer Goods offer significant benefits for both consumer goods companies and consumers. For consumer goods companies, they streamline operations, reduce costs and enhance customer satisfaction through predictive analytics and automated processes. For consumers, AI agents provide personalised experiences, such as tailored product recommendations and improved customer service. This technology also enables more efficient supply chains, so products are available when and where consumers need them, boosting satisfaction and loyalty.
Agentic AI in Consumer Goods helps companies in a range of use cases across the entire organisation. It automates inventory management, ensuring optimal stock levels and reducing waste. Predictive maintenance capabilities minimise downtime by identifying asset service needs before they occur. In product development, agentic AI analyses consumer feedback and market trends to innovate and refine offerings. It also optimises supply chain logistics for better efficiency and responsiveness. These applications drive cost savings, improve quality and enable faster time-to-market for new products.
Agentforce for Consumer Goods is a specialised AI platform designed for the cpg manufacturing and sales processes. It offers pre-built templates, data connectors and industry-specific app capabilities that let agents take action from planning to execution. By integrating with existing systems, Agentforce automates routine tasks, freeing up human workers for strategic initiatives. Its advanced analytics provide deep insights into consumer behaviour, driving product innovation and marketing effectiveness. Unique to Agentforce, it ensures compliance and traceability, enhancing brand reputation and consumer trust. This comprehensive solution boosts efficiency and profitability for Consumer Goods manufacturers.
Agentforce for Consumer Goods offers unique advantages through specific use cases. For instance, in customer service, Agentforce uses machine learning to detect service needs early, ensuring top-notch customer satisfaction. Its predictive analytics identify inventory trends, guiding order and delivery decisions. These features, combined with seamless integration and user-friendly interfaces, set Agentforce apart, driving efficiency and customer satisfaction for Consumer Goods manufacturers.
Agentforce for Consumer Goods easily integrates with external systems like MDMs, ERPs and PIMs for comprehensive consumer goods insights.
Agents built with Agentforce for Consumer Goods have a deep understanding of workflows the Consumer Goods teams, ingesting data from across the business. They can take action without human intervention and can understand natural human language to assist with nearly anything you can think of.
Agentforce for Consumer Goods can be deployed today for any existing Consumer Goods Cloud customers through Salesforce Foundations. By enabling this in your existing orgs, you'll get access to all the pre-built skills and actions available today. If you're not a Consumer Goods Cloud customer, request a free trial and enable Agentforce to see how AI agents can transform how you work.
Every Salesforce customer can get started with Agentforce for free. Salesforce Foundations gives you the ability to have a free tier of every Salesforce cloud you don’t already have access to, including Agentforce. Click here to learn more.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
