Grow customer satisfaction and revenue with humans and agents on the world's #1 AI CRM for Consumer Goods Cloud. Service reps in the call centre must meet rising customer expectations every day. Empower your team with with Consumer Goods Cloud service software embedded with AI to help them to deliver excellent service, increase sales and maximise efficiency.
Consumer Goods Cloud enables us to bring our wholesale partners up to a standard that meets our level of detail and trains them on the data that we want.
Cody StantonDigital Product Manager, Casper
Give agents everything they need to deliver service excellence to customers at scale with consumer service software designed for the CPG call centre.
Leverage an out-of-the-box, customisable and extensible data model for Consumer Goods organisations built directly on the Salesforce Platform.
Intelligently route work from any channel to the most available and qualified queues, agents or Einstein Bots for efficient resolution based on skills, availability and capacity.
With Einstein Conversation Insights, you can help agents work more productively by surfacing relevant action items on the call transcript.
Surface key data, insights, alerts and actions in a prebuilt timeline view of visits and orders designed for the Consumer Goods Service agent.
Use Einstein Service Replies on any channel to analyse real-time customer conversations and generate replies based on the conversation or your company's knowledge base.
Help customers find answers fast by surfacing answers that are grounded in your knowledge base directly into your Help Centre page or in a chat with an autonomous bot.
Build a basket with advanced features taking into account product promotions, manual discounts, unit of measure specification and more.
Take off-line orders with a system that calculates the penny-perfect price based on available promotions, flexible rules and pricing conditions.
Harness the full power of the Customer 360. Give agents contextual data like order history, customer records, payment terms, service tools — all on one screen.
Verify the identity of a customer before you share any sensitive information with them.
Deflect more cases with intelligent chatbots. Launch a multi-channel, multilingual bot that can be customised to your specific business needs using Agentforce Assistant prompts, flows and AI models.
Help agents and customers quickly find the best answers to FAQs and solve cases faster with knowledge management and reduce the cognitive load on your customer support team.
Resolve cases swiftly and accurately 24/7 with an autonomous AI agent grounded in your trusted data.
Purpose-built analytics and AI for Consumer Goods Cloud
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Deliver seamless, personalised conversational experiences across channels — at scale.
Deflect cases, cut costs and boost efficiency by empowering your customers to find answers first.
Use trusted conversational, predictive and generative AI built into the flow of work to deliver personalised service and reach resolutions faster.
Find the right Consumer Goods Cloud for Service edition for your business needs.
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Consumer Goods service software is a technology solution that helps agents better serve there customers. Consumer Goods Cloud for Service is Salesforce's award winning Consumer Goods service software built on the world's #1 AI CRM.
Consumer Goods Cloud for Service pairs unique industry functionality with the most popular features of Service Cloud all on the Consumer Goods Cloud data model. You can improve the resolution experience, scale service excellence, increase account sales and drive operational efficiency with one integrated solution.
Consumer Goods Cloud for Service is Consumer Goods service software for companies seeking to scale up their service centres, create a single source of truth and turn the service centre into a revenue driver. It's a great fit for companies of all sizes and can be used to fit your specific needs.
When paired with Consumer Goods Cloud for Retail Execution, Consumer Goods Cloud for Service completes provides a full omni-channel customer service solution. CPG call centres have access to the same Retail execution data, can schedule vists and place orders all from one connected platform.
Consumer Goods Cloud for Service is built on the world's #1 AI CRM, empowering your service agents to grow customer satisfaction and revenue from one connected platform.
No, Consumer Goods Cloud for Service includes the best of Service Cloud, but it’s packed with industry-specific extras like an extended data model and specialised mobile app.
It depends on your business needs. With multiple packages available, you can select the right amount of capability for your team. Click here to learn more.
