How Agentforce and Data Cloud are helping One NZ scale.
See how One NZ is becoming one of the leading AI enabled telecommunications companies on the planet.
Products Used
As one of the largest telecommunications providers in New Zealand, One NZ is on a mission to be better-connected in every aspect of its business; and to deliver intelligent customer experiences as an AI-first telco and a lighthouse to its industry.
Agentforce has slingshot One NZ into an agentic transformation, and they’ve stated a goal of 50 agents live by September 2025. Agentforce is already handling Enterprise FAQs and logging cases, as well as answering common questions on topics like international roaming fees.
But beyond, they envision Agentforce proactively intercepting customer requests like plan upgrades and options, providing device upsells or exchanges and scheduling in-store appointments - surfacing relevant insights about the customer to the in-store specialist to drive personalized engagement.
I've always said we've got more ideas than we know what to do with. Agentforce is going to enable us to do, and to get to more of them. That's why I think Agentforce is what AI was meant to be.
Jason ParisChief Executive Officer, One NZ
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