Inside a 12 week Agentforce Launch: What We Learned
What does it really take to drive value with Agentforce? In this episode of Executive Conversations, Jane Beck, Head of Salesforce ANZ at Slalom, shares practical lessons from the frontlines - helping organisations like Xero, TripADeal, and government agencies go live in record time. From building the right data foundation and designing smart use cases to keeping a relentless focus on the human experience, Jane offers a playbook for scaling successfully. We also unpack the difference between internal and customer-facing agents, how to measure success early, and why team excitement might be the best leading indicator of impact.
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Jane has 25 years’ experience in digital transformation and CRM, spanning Australia and the UK. She has held leadership roles across industry, global system integrators and the Big 4, with accountability for people, customer and commercial success. Now Head of Salesforce ANZ at Slalom, Jane brings expertise across sectors including public sector, education, telecommunications, utilities, media, financial services and FMCG. Her strengths include client partnership, delivery excellence, people leadership and practice management.