Inside the Agentic Enterprise: Data, AI and the future of customer experience
This insightful conversation with Kaylin Voss and Leandro Perez dives deeper into real examples of agentic transformation from airlines to retailers, and shows how small use cases can scale into enterprise wide impact. Kaylin unpacks the power of Data 360, the importance of context, and how leaders can bring their teams along with a culture of experimentation. She also shares how Agentforce is reshaping sales roles, unlocking new workloads, creating always on go to market motions and driving measurable growth.
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Kaylin Voss is EVP of Agentforce and Data 360, leading global teams that help customers unlock the full value of AI, data and trusted technology. Known for her clear thinking and practical approach, Kaylin works closely with organisations of all sizes to turn complex challenges into simple, scalable solutions. She is a passionate advocate for customer centricity, empowering leaders to use technology in ways that create real impact for their people and their business.