Agentforce for Healthcare
Harness AI agent-powered healthcare engagement by bringing humans with agents together, on a trusted, unified platform.
Global healthcare organisations trust Agentforce for Healthcare.
What is Agentforce for Healthcare?
Agentforce for Healthcare is an agentic AI solution that provides proactive 24/7 support. This solution includes AI agents grounded in deep industry data and designed to address everyday challenges faced by payers, providers and public health organisations.
Building Blocks of Agentforce for Healthcare
Industry expertise on the unique jobs-to-be-done across health organisations.
Unstructured and structured healthcare data, across sources, harmonised for the right context and used through industry data models.
Deep industry actions that cater to healthcare professionals surfaced through Health Cloud.
Easily integrates with healthcare systems and connects disparate health data for comprehensive patient and member insights.
Start with pre-built Agentforce skills and use cases for Healthcare.
Enhance patient access and services with Agentforce.
Answer enquiries and perform eligibility checks with insurers, freeing up care teams to handle more complex cases and making it easier for patients to access and adhere to treatment.
Provide connected home care experiences.
Reduce the burden on care coordinators and schedulers with Agentforce. Empower patients with suggestions on relevant home care services, build quotes based on coverage details and obtain patient approvals for the suggested services and quotes.
Deliver next-gen disease outbreak detection and response.
Agentforce empowers public health professionals to investigate and manage cases more effectively. It leverages pre-built disease definitions, automatically transforms lab reports into cases and intelligently classifies incoming cases into categories — confirmed, suspected and probable.
Build and customise healthcare AI agents quickly for any use case.
Leverage a vast library of pre-built skills with healthcare expertise. Build upon your existing investments with our industry-specific data models, APIs and workflows.
Low-code, extensible and flexible tools: Build your digital workforce with clicks, not code, for rapid implementation. Customise ready-to-use templates based on your organisation's needs.
Built-in data security: Ensure HIPAA compliance and data privacy with the Agentforce Set-up, plus HL7 and FHIR-aligned APIs for seamless interoperability.
Ready to take the next step with Agentforce for Healthcare?
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Try Health Cloud free for 30 days. No credit card. No installations.
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Learn how Salesforce empowers healthier connections.
Agentforce for Healthcare FAQs
AI agents in healthcare are intelligent systems that interpret healthcare information, make decisions and take action to meet a defined healthcare goal. They’re designed to function in care environments where communication, accuracy and speed are crucial when it comes to providing care. Some agents manage patient intake or triage, while others support behind-the-scenes operations like claims processing or data co-ordination. They’re built to interact across systems and teams, helping healthcare organisations respond more efficiently to both patients and staff.
Agentic AI in healthcare is the technology that powers healthcare AI agents to act on healthcare information such as initiating workflows, following through on tasks and adjusting in response to changing conditions such as routeing a referral, scheduling an appointment or alerting a care team to a critical change in a patient’s condition.
Organisations report faster diagnoses, lower operational costs, fewer errors and more consistent patient engagement, especially when agents are integrated across platforms and teams.
Common use cases of agentic AI in healthcare include medical image analysis, personalised treatment planning, disease surveillance, virtual assistants, clinical data management, administrative automation and mental health triage.
Agentforce for Healthcare helps care teams, clinicians and service representatives with AI-driven automation, bringing them together on a unified platform. It easily integrates with healthcare systems and connects unstructured and structured health data across multiple sources for comprehensive patient and member insights. Agentforce empowers healthcare organisations to get answers to patients faster, cut down on delays and allows care teams to focus more on providing care and less on administrative co-ordination.
Agentforce enables organisations to create AI-driven agents using healthcare-specific data, processes and functionality. It takes advantage of the Einstein Trust Layer for data privacy and security, ensuring compliance with industry regulations like HIPAA. Agentforce helps organisations deliver more tailored patient care by synthesising data from multiple sources to help clinicians develop more targeted treatment plans. Agentforce can also help improve operational efficiencies and lower costs by automating time-consuming tasks like data reconciliation or appointment co-ordination, helping organisations lower overhead without compromising quality or compliance.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.