Boost Mining Production with our AI Enabled CRM & Predictive Maintenance

Firstly, our range of products and features is unrivalled in terms of CRM capabilities. The fact that they can integrate and interchange seamlessly means that our customers can create truly tailored solutions that solve all of their individual needs.

This extends to our versatility regarding specific industries, including the mining sector. We have a vast community of architects and developers innovating new CRM features ready-made for dozens of fields. We also integrate with third-party applications, so your existing infrastructure can easily be incorporated into your solution.

And we’ve worked tirelessly on our mobile-based accessibility, which is ideal for companies that aren’t always based in the office.

We have designed our CRM platform to create a truly holistic solution for our customers. Through our CRM, you will gain access to integrated data for all customers and a whole range of AI-driven automation tools designed to work alongside your human agents. Our centralised design means that you’ll be able to build and maintain customer relationships with ease.

For mining companies specifically, some of the tasks that our CRM platform will enable include project management, seamless liaising with suppliers and external stakeholders, licensing and compliance storage, tender and proposal tracking, managing supply chain logistics, and contract renewal monitoring.

What’s more, our CRM integrates smoothly with our wide range of other products, so you can create a truly tailored solution that’s perfect for your business.

We certainly can! Long-term sustainability is a key driving force behind our solutions, facilitated by our dedicated Net Zero Cloud platform. With this software, our customers gain access to vital ESG data that can be used for reporting and to satisfy standards set out within the Corporate Sustainability Reporting Directive (CSRD).

Furthermore, our Net Zero Marketplace is the perfect place to find solutions tailored to combat emissions factors, which could prove to be particularly useful to our customers within the mining industry.

Yes. Salesforce has offline functionality thanks to our mobile app technology. We recognise how important this is for workers out in the field, which is why our app enables the upload of vital images and information when there is no connection available. You will also be able to create forms to capture critical data regardless of connectivity.

With Agentforce specifically, we are working towards creating a fully offline solution, though many key features (such as service appointment summaries and dispatcher actions) are already available.

Absolutely. We understand the fundamental importance of data protection, especially within the mining industry where highly confidential contracts are commonplace. Data security solutions software can be fully integrated into Agentforce to protect sensitive data with robust security features and technology.

Our Security Centre 2.0 software allows for a comprehensive view of all control access permissions and prioritisations, with platform encryption as standard. Additionally, you can enable automated risk assessment and schedule audit logs to make sure you remain fully on top of your data security at all times.

AI can help the mining industry across a number of areas. As well as the automation it provides for many data-related or manual tasks, it can also offer predictive maintenance and modelling for mining and exploration based on high-quality datasets. This can help with simulations of mine scenario testing to gain an idea of production rates.

It’s also being built into mining tools to diagnose potential issues in real time, such as excess temperature and vibration. And it can also help with logistical issues, including route optimisation and inventory forecasting.

We have designed our software to work for companies of all sizes. The process remains the same for all mining companies; it’s just the scale that differs.

And that’s the beauty of our infrastructure. With the storage capabilities of our Data Cloud application, we enable our CRM system to scale as you do. So if you’re currently a small operation with ambitions to become a big player in the near future, we’re the perfect partner.

Our customer support team are experts in the field. They know our products inside out and they will be able to help you set up your system and answer any queries you may have.

We also have our Trailhead platform, where you can find dozens of free training modules and resources to upskill your workforce. This is not just related to the Salesforce platform specifically; there are courses for many hard- and soft-skills that might prove useful for your mining business.

Finally, there’s our newsletter, which will be sent every month, packed with exclusive industry insights and industry trends.

Getting started with Salesforce couldn’t be easier. All you have to do is sign up today by completing a quick form, and a member of the team will be in touch to guide you through the process of starting your free trial.