Integrate Customer Support Into Your Apps.

Want two-way video chat support in your mobile app or on a webpage? It’s easily done with Service Cloud Snap-ins, customer service channels that anyone can add.

Resolve your support problems easily with Snap-ins.

Embed great customer service.

Easily copy and paste customer service channels right into your mobile and web experiences with our native mobile and web SDKs (software development kits).

Resolve customer issues face-to-face.

With Snap-ins, agents can use contextual customer details from app data to quickly point them to the right solutions. This allows them to serve up relevant knowledge articles or supply other solutions based on customer behaviours.

Personalise service delivery.

Connect to customers one-to-one at their point of need by seeing their issues and guiding them through to resolution in a personalised, face-to-face way.

Maintain your brand look and feel.

Connect the entire customer journey on one platform for a seamless and differentiated service experience, as well as customise the experience for brand consistency.

 

Embed industry-leading service features into your app or webpage.

 

SOS Video Chat

Deliver a one-of-a-kind, personalised service experience your customers will love with SOS one- or two-way video chat that includes the ability to screen share with agent annotations.

Knowledge

Use customer data to offer personalised, branded, real-time help. Your agents can seamlessly escalate cases from text chat to SOS video chat whenever needed.

 

Live Agent (Chat)

Provide personalised, real-time help to customers via text chat. Agents can seamlessly escalate the session to video chat whenever needed to resolve the issue.

Cases (Case Management)

Deliver a one-of-a-kind, personalised service experience your customers will love with SOS one- or two-way video chat that includes the ability to screen share with agent annotations.

Faster, smarter customer service starts with a free trial. (Yep, free.)

See firsthand how Salesforce is revolutionising customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.