Salesforce brings Slack AI to all paid customers.
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Work smarter and get more done with Slack.
Unify people, projects, knowledge and culture in a user-friendly work operating system. Enable productivity and collaboration for employees on both desktop and mobile devices, all while maintaining the security and reliability your business depends on.
Discover a new way of working to get teams across the finish line.
Flexible channel architecture, powerful productivity tools and purpose-built AI for every role and team.
Collaborate together in unlimited public and private channels.
Co-ordinate and align easily to work faster together with everyone in flexible channels. Create, curate and share information with your team with Slack canvas and communicate in real time or asynchronously with huddles and clips. Bring all the power of working in Slack to external stakeholders with Slack Connect.
Focus discussion around projects, customers or topic and collaborate across organisational boundaries in channels. When your teams share files, contribute to conversations and connect apps in channels, they naturally add to a searchable repository of your company's knowledge.
Jump into a huddle with your team when you quickly need more information, ask a question or make a decision in real time, without adding another meeting to the calendar.
Create short video or voice recordings for your team with optional screen share and transcripts for full context. Share clips in direct messages or in channel for your team to play and replay when they have time.
Bring your external stakeholders out of your inbox and into Slack Connect. Do everything you do in Slack with partners, vendors and customers and rest assured that you are sharing files and data in a secure and compliant environment.
Work is easier with AI in Slack.
AI is everywhere in Slack, helping you to get answers quickly and accurately, catch up on what you've missed and make better, more informed decisions every day.
Ask a question in your own words and enterprise search will query all of your connected systems to provide a personalised, permission-aware result. Findings are surfaced in an easy-to-read summary, with context, to unlock the knowledge stored across your connected business apps.
With just a click, you can recap channels and summarise threads to get up to speed on topics you may have missed. Slack. Set up recaps for the channels that matter most to you, so you can start your day with a view of where to focus.
Stay informed on what you've missed in channels you can't always keep up with by adding them to your recap. Free up time sifting through messages and keep your sidebar tidy and organised.
Since your data never leaves Slack, it stays protected in our secure environment 100% of the time. This not only creates higher quality content for you, but also ensures that your data is safe and never shared. AI in Slack runs completely within our trusted and secure platform, so your data is always in your control.
Accelerate work and help teams focus with configurable solutions and searchability in Slack.
Move work forward in the context of conversations happening with lists, canvas and search in Slack to get work done without context switching or toggling between apps.
From Marketing campaigns to product launches and internal kick-offs, your business is always rallying around the next goal. Get to done faster by capturing and structuring the most important parts of your conversation. Visualise all the work that needs to be done by documenting project details like task owners, due dates or additional files in columns or "fields." Automate requests and triage to-do's across functions, ranging from legal approvals to help desk requests. Sharing lists across Slack is seamless, easily invite your teammates or share a list in channel with one click.
Canvases are found in direct messages and channels where you can collect, curate and share information with your teams. Start with ready-to-go templates, make copies of previous canvases or create your own. Canvases are useful for employee onboarding, monthly newsletters, out-of-office coverage plans and more. Embed powerful workflows to automate complex processes and empower your teams to find and action information to boost productivity.
Take the guesswork out of getting work started with pre-made templates for every project, programme and process. With templates, you can instantly spin up a new channel, filled with pre-configured canvases, lists and workflows, so your team can collaborate and move work forward faster. Templates were created for the most common use cases, so whether you’re managing a project or triaging help requests, you can kick work off without starting from scratch.
When when work happens in channels, it's naturally building the collective knowledge of your organisation. With agent-powered search in Slack, information that was once hidden in email threads becomes unlocked for teams to learn from and improve their performance. Slack searches conversation in public channels and surfaces data found in connected apps and automation.
Extend the impact of the world's #1 CRM with the power of Slack.
Powered by CRM Data
Take action with context when CRM data from Salesforce meet conversations in Slack.
Work Orchestration in Slack
Empower people to work with agents to get more done.
Salesforce and Slack
Bring all your CRM data into Slack with native integrations.
Slack for Departments
Connect Slack with your CRM data from sales and service to marketing and more to better connect with customers.
Slack for Industries
Slack makes all kinds of work seamless, to help teams in any industry boost productivity.
Having Salesforce and Slack together will be valuable in focusing on two core areas: automate as much as possible and enable cross-functional stakeholders to make better decisions faster.
Sheryl AndersonManager, Digital Workplace and Solutions, Rivian
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Automation and AI FAQs
Slack makes it more manageable for remote teams to stay connected and organised by bringing all their messages, files, and tasks into one communication app.
Instead of jumping between emails, Google Docs, or other project management tools, teams can use Slack’s channels, threads, and file-sharing features to stay on top of their work.
Slack is built for instant communication. You can message a coworker with a quick question and get a response right away, while email tends to be slower and more formal.
Messages in Slack are organised into channels for different teams or projects, making it easy to drop in and get up to date, even faster now with AI summaries. In the past, this would happen over long email threads that took time to read through and piece together.
Channels are simple groups in Slack where teams can talk about their work or projects on the go. Channels are great for organising your work and keeping key conversations, files, and tasks in one place so everyone has the same information at the same time.
For example, you could have channels like #marketing-team, #new-website-project or #all-company-updates.
Slack connects with a wide range of collaboration tools and project management software like Google Workspace, Microsoft Teams, Asana, and Trello.
It also links to Google Drive, Docs, Sheets, and Slides. Although Slack does have its own video conferencing software built in, it can also connect with Zoom or Google Meet.
Slack can help teams manage projects by keeping tasks, updates, and files in one organised space. While you can’t manage every part of a project in Slack, you can assign work, share progress, and track action items easily.
Using built-in collaborative features like reminders, threads, and workflow automation also helps teams stay on top of projects with less effort.
Slack is secured with data encryption, two-factor authentication, and strong admin controls for managing access and message history.
Slackbot is a built-in assistant in Slack that can take care of the more tedious tasks in your workday.
In 2025, we completely overhauled it from a bot to a fully formed personalised AI companion.
The new Slackbot can summarise long conversations, pull out action items, draft quick project outlines, and highlight what needs your attention each day. It can also search across your connected tools (Salesforce, Google Drive, and more) to find the information you need, when you need it.
For example, you can ask Slackbot to show you all the recent files shared in one channel, ask it to set a reminder, look for all messages related to a given project or list all your action items for the day.
One of Slackbot's helpful functions is its ability to automate the things you do every day. For example, it can send reminders, deliver updates, and respond automatically to common questions or triggers as defined by your team.
It also connects with Workflow Builder, which allows you to use prebuilt templates or custom automations.
Technically, yes. However, Slack is best for light task management or managing messages you need to respond to. One way it can be helpful for task management is by letting you set reminders, assign follow-ups, and share collaborative docs.
For more detailed planning, teams usually connect project management apps or online collaboration tools (like kanban or time-tracking platforms).
