Connect the right store with the right product at the right time with a complete, cross-channel view of each customer. Get smarter about managing trade promotions and simplify complex sales processes. And close deals faster with real-time collaboration across the entire field, on any device.

Help customers find answers fast and on their terms with omni-channel support, self-service guides, community forums, and mobile video chat. And slash service hold times with instant access to customer, warranty, entitlement, and installed base information — all in one location.

 
Nurture leads, engage prospects, and target upsell opportunities within existing accounts with 1-to-1 customer journeys. Build more rewarding relationships by personalising every sales, service, and marketing interaction. And create a cohesive brand experience across all channels and touchpoints.
 
 
 

Salesforce is making a big difference as we move from a top-down conversation to personalised engagement.”

Christophe Eymery | Head of digital, Australia & New Zealand, L'Oreal
 
 

1,000+

EMPLOYEES

 
Products we use:
 
 
 

64%

OF CONSUMERS EXPECT REAL-TIME INTERACTIONS FROM COMPANIES *

 

80%

OF CONSUMERS BECOME MORE BRAND LOYAL WITH PERSONALISED SERVICE *

 

61%

OF MILLENNIALS WILL SHARE PERSONAL DATA TO RECEIVE PERSONALISED EXPERIENCES *

* See more in our "State of the Connected Customer" report.
Discover all the ways that Salesforce CRM solutions optimized for Consumer Goods can help your business deliver a more personalized, intelligent, and connected customer experience.