AI

Challenge framing and project scoping take time, but generative AI can give you a head start on the design process.

Many business leaders are privately jittery about generative AI. They know they need to do something, but they’re stuck on what, and how. Here’s how I break it down for them.

Good merchandisers boost sales, average order value, and customer loyalty. With retail automation and AI, they can do it even faster.

Learn how the John Lewis Partnership puts its customers first by empowering its Partners with data.

Learn how Gucci makes every service experience luxurious with AI-powered replies.

Learn how the streaming giant boosted advertising sales and improved productivity.

Learn how Uber Eats resolves merchant disputes faster by increasing agent efficiency with task automation.

From personalized offers to streamlining tedious tasks, automation can help you get the most from your email marketing investment.

AI is changing everything. Here’s how automation can improve service for both your customers and employees.

Which marketing tools should your small and growing business lean on for lead generation, conversion and more? These five are the pillars of any marketing strategy on a budget.