Everything You Need to Know About AI in Customer Service
How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.
9 Ways AI Can Save Marketers Time, Money — and Grief
AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win.
Your One-Stop Guide to AI in Marketing
Great marketing comes from strong data, targeting, content, and workflows. AI makes them easier to create, maintain, and scale. Here’s how.
What Is Order Management — And Why Should You Care?
An order management system is the brains behind the scenes in the ordering and fulfillment journey. It can make or break your relationship with your customers.
The Definitive Data Glossary for Business Leaders
Global data will double every 12 hours by 2025. This glossary of data terms will help everyone in your company understand the power of real-time, actionable data in the age of generative AI.
5 Practical Tips To Grow Your Field Service Career
How do you build the skills to advance your career in a changing industry? We asked three Trailblazers in field service to weigh in. Here’s what they said.
Taking the Leap: 3 Tips for Changing Your Career with Salesforce
Trailblazer Karmel James shares her tips learned from her transition from chemistry undergrad and nonprofit fundraiser into a trailblazing certified Salesforce Admin.
The Future of Field Service Is All About These 4 Technologies
If you want to know what’s next in field service, keep an eye on augmented reality, the internet of things, mobile solutions, and generative AI.
How to Use AI to Build a Better Shopping Experience
Retailers are using AI to transform how they engage with customers, from promotions and product search to checkout and service.
3 Tips for Adding AI — and Subtracting the Headache
Learn how top CIOs get everyone on board with AI – even the most disgruntled naysayers.