Cyber Week Won the 2023 Holiday Season – Driven by AI and Value Shoppers
There were no big surprises but definitely some good news. Find out what holiday shopping season results could mean for the retail year ahead.
3 Reasons Why Customer 360 Is a Game-Changer for Small Businesses
Here's why Salesforce Customer 360 can help businesses of all sizes exceed customer expectations and drive results.
5 Must-Know Government Technology Trends in 2024
Salesforce industry experts share their perspectives on the direction of the public sector industry over the next twelve months.
Keys To a Winning Ecommerce Strategy (Hint: Put Your Customers First)
Here’s how to develop a holistic plan that will increase revenue and brand awareness.
What’s Your Customer Effort Score? Here’s How To Measure It — and Why
It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric.
Here’s How 2,700 Leaders Are Navigating AI in Commerce
Generative AI can transform how your company connects with your customers — and make your commerce team more productive, too.
Customer Relationships Are Frayed — Can Generative AI Mend Them?
Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.
What Is Customer Experience — and How Can You Improve It? Start With These 5 Steps
Customer experience includes any interaction your customers have with your brand. Here’s how to make those touchpoints count — every time.
Learning About Data Is Easier Than You Think
Here are 7 easy ways to boost your data skills using Trailhead, the free online learning platform from Salesforce.
Want Better Answers From Generative AI? Write Better Prompts
No matter if you’re a seasoned prompt engineer or starting out with generative artificial intelligence, follow these tips to get the most from this new technology platform.