![Illustration: A checklist of customer service tips helps three people – a woman and two men – get the help they need from their mobile devices](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/11/Customer-Service-Tips.jpg?w=889)
3 Customer Service Tips to Deliver an Excellent Experience — Every Time
How can you always deliver amazing customer service? Learn how people, processes, and technology working together can help you consistently earn five-star reviews.
![Brandy the fox who represents Marketing Cloud stands next to Cloudy the goat who represents Salesforce Admins. Brandy is showing Cloudy how to become a Marketing Cloud Administrator.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/10/2023-08-260Blog-Admin-MarketingCloud-1500x844-1.png?w=889)
How to Transition from a Salesforce Admin into a Marketing Cloud Admin
Including how to prepare for your Marketing Cloud Administrator Certification.
![What Is a Salesforce Admin?](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/2021-12-360BlogHeader-SalesforceAdmin.V3-1500x844-1.png?w=889)
What Is a Salesforce Admin?
Learn what a Salesforce Administrator is, and what they do to create a vital bridge between business and technology.
![Woman working on laptop with dog nearby, showing Slack for small business](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/10/smb-slack.jpg?w=889)
4 Ways Slack Can Save Time For Your Growing Business
This productivity tool can filter out what you don’t need so that your team can focus on the work that matters.
![Illustration, with a pink background, of a female customer service agent working with contact center CRM software on her computer to help a customer.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/10/SFC-23018-Contact-Center-CRM.jpg?w=889)
5-Star Reviews or Customer Rants: Why Your Contact Center CRM Matters
Customer service expectations continue to rise. See how implementing effective CRM software can help you deliver for your customers.
![Woman in a factory, holding a tablet while reviewing field service metrics](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/02/adobestock_468738915-150k_720.jpg?w=720)
The 8 Metrics That Matter in Field Service — and How You Can Improve Them
If you’re not seeing the kind of performance you want, or if you’re looking to improve efficiency, keep an eye on these important metrics.
![Illustration of a three-column records page with embedded headshot of Trailblazer Prag](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/SF_BlogArt_0927_V2-09.jpg?w=889)
A ‘Cookie-Cutter’ Design May Be What Your Users Need
Having a universal template for your Salesforce record pages can improve reliability and trust – here's how.
![A group of individuals gather in a business setting to discuss how to drive AI value through partners.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/08/Importance-Partner-Collaboration-AI-blog-image.png?w=889)
The Importance of Partner Collaboration in the AI Revolution
Salesforce and partners are working together to help customers unlock AI value for their business.
![Three Dreamforce attendees watch the event, which includes sales hacks tips](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/09/salesDFroundup-1.jpg?w=889)
Everything We Learned About AI for Sales at Dreamforce 2023
The future of sales is AI. Learn how generative AI, real-time data, secure AI practices, and unified platforms are making sales teams more productive.
![Three team members discuss building AI trust.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/Updated-Build-Trust-AI-image.jpg?w=889)
Build Trust with Your Customers in the Age of AI
Forge deeper connections in the evolution of AI.