Trusted security, connected data, and powerful tools made Salesforce Field Service the clear choice for TOMRA Collection Australia.
Curious about what’s on the horizon for the future of field service? Keep an eye on AI.
Sometimes your customers want to use self-service, but other times they want to speak to a service representative. Here's how to make it easy for your customers to contact you.
![[Illustration] An AI agent provides B2B customer service](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/12/B2B-AI-Agents-1680x1120-1.jpg?w=750)
Agentforce tackles intricate queries and more on its own to transform your B2B customer service.
![[Illustration] A service rep delivers proactive customer service](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/11/proactive-customer-service-1500x844_60k.jpg?w=889)
Discover how to develop a proactive customer service strategy and win a competitive advantage.
Right out of the box, Agentforce empowers field techs with quick summaries of an asset’s history. Technicians also get guidance on how to handle the job.
A strategic partnership between Salesforce and Workday transforms employee experiences with AI-powered solutions.
Here’s how to protect the Earth – and save on costs – with route optimization, intelligent asset management, AI, and remote assistance.
Here’s how dispatch management can increase operational efficiency, reduce costs, and improve dispatcher and customer experience.
How intelligence can transform field service departments in the communications industry with personalized experiences and streamlined processes.
