In today’s environment, disruption is fast and frequent. 5G can help service providers be agile for fast changes.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
The healthcare industry needs to rethink the care delivery model with an omni-channel approach that meets patient needs and preferences.
Your customers want the convenience of setting their own appointments, here’s how giving them what they want benefits your bottom line.
Medical sales reps spend countless hours finding good prospects. There is a better way.
What does the holiday season hold for consumer goods brands and retailers? Shoppers’ behavior in the third quarter provides a sneak peek.
You may be expanding your supporter base to new generations of donors, pivoting to livestream fundraising, or trying to understand new payment options. Whatever the future of fundraising and engaging donors looks like…
We are excited to release the 2021 State of Nonprofit Marketing Report in partnership with the Salesforce.com research team. This report contains responses that have been analyzed from 390 nonprofit marketers around the…
Communicating with students, staff, and alumni is a daily task for many at higher education institutions. It happens via multiple channels—email, text messaging, social media, and, in the case of advancement communications, even…
