Leading Through Change How the Estée Lauder Companies Started Selling Its 29 Brands From Home and Across the Globe Karen Solomon February 2, 2021 Sales of eyeshadow and mascara - anything above the mask line - got a makeover in the wake of COVID-19. Retail Agentforce Marketing Agentforce Service Marketing How AI Is Helping adidas Boost Its Personalized Email Marketing Game Armita Peymandoust January 28, 2021 See how adidas uses personalized email marketing to help millions of global customers receive content and offers that match their interests. Customer 360 Agentforce Marketing Marketing Marketing 4 Digital 360 Myths Busted – and How You Can Smooth Friction for Your Online Customers Isaac Payne January 20, 2021 You don’t need your own sales team, but you do need more than just technology. Bonus: the difference between Customer 360 and Digital 360 explained. Digital 360 ECommerce Data Marketing Identifying Potential High-Revenue Partners Was the First Step in This Advertiser’s Account-Based Marketing (ABM) Strategy Mandy Febus January 19, 2021 See how Valpak, the coupon advertiser, increased sales with a directed “market of one” strategy. Customer Experience AI Account-Based Marketing Marketing PepsiCo Launched Two Consumer Ecommerce Sites in 30 Days — Here’s What We Can Learn From It Martin Kihn January 14, 2021 With Americans stuck at home and relying on digital channels to buy staple products, PepsiCo leaned on its solid digital foundation, analytics and data to launch two direct-to-consumer ecommerce sites in one month. Commerce Personalization ECommerce Marketing 3 Things CMOs Can Do Now To Build a Bridge To the Future Laurent Ezekiel January 6, 2021 What type of foundation can CMOs lay down so their teams can create marketing and advertising magic in a challenging year? Customer Relationships Agentforce Marketing CMO Leading Through Change The Pandemic Already Cost $12 Trillion: Global NPOs Are Tapping Industry for Another $5 Billion To Stop It Karen Solomon December 18, 2020 Two doctors and thought leaders focused on global healthcare tell the private sector that we need your innovation, your scale, and your money. Healthcare and Life Sciences Nonprofit Pharmaceuticals C-Suite A Leader in Online Learning Predicts the Future of Education Ari Bendersky December 16, 2020 The president of Pearson's UK and Global Online Learning talks micro-degrees, emotionally intelligent interactions, and more. Equality Customer Stories Customer Experience Small Business Changes To Business Operations Will Remain Post-COVID, Say 81% of U.S. Small and Medium Businesses Suha Saya December 15, 2020 How does an SMB begin to digitally transform? And why is it important for your SMB to consider now? Agentforce Marketing Marketing Service Data The Modern Marketer Needs To Be a Data Security Pro, Too Hilary Givens December 11, 2020 Our marketing security expert explains how data plays a key role in protecting your customers' information. Salesforce Platform Personalization Data
Leading Through Change How the Estée Lauder Companies Started Selling Its 29 Brands From Home and Across the Globe Karen Solomon February 2, 2021 Sales of eyeshadow and mascara - anything above the mask line - got a makeover in the wake of COVID-19. Retail Agentforce Marketing Agentforce Service
Marketing How AI Is Helping adidas Boost Its Personalized Email Marketing Game Armita Peymandoust January 28, 2021 See how adidas uses personalized email marketing to help millions of global customers receive content and offers that match their interests. Customer 360 Agentforce Marketing Marketing
Marketing 4 Digital 360 Myths Busted – and How You Can Smooth Friction for Your Online Customers Isaac Payne January 20, 2021 You don’t need your own sales team, but you do need more than just technology. Bonus: the difference between Customer 360 and Digital 360 explained. Digital 360 ECommerce Data
Marketing Identifying Potential High-Revenue Partners Was the First Step in This Advertiser’s Account-Based Marketing (ABM) Strategy Mandy Febus January 19, 2021 See how Valpak, the coupon advertiser, increased sales with a directed “market of one” strategy. Customer Experience AI Account-Based Marketing
Marketing PepsiCo Launched Two Consumer Ecommerce Sites in 30 Days — Here’s What We Can Learn From It Martin Kihn January 14, 2021 With Americans stuck at home and relying on digital channels to buy staple products, PepsiCo leaned on its solid digital foundation, analytics and data to launch two direct-to-consumer ecommerce sites in one month. Commerce Personalization ECommerce
Marketing 3 Things CMOs Can Do Now To Build a Bridge To the Future Laurent Ezekiel January 6, 2021 What type of foundation can CMOs lay down so their teams can create marketing and advertising magic in a challenging year? Customer Relationships Agentforce Marketing CMO
Leading Through Change The Pandemic Already Cost $12 Trillion: Global NPOs Are Tapping Industry for Another $5 Billion To Stop It Karen Solomon December 18, 2020 Two doctors and thought leaders focused on global healthcare tell the private sector that we need your innovation, your scale, and your money. Healthcare and Life Sciences Nonprofit Pharmaceuticals
C-Suite A Leader in Online Learning Predicts the Future of Education Ari Bendersky December 16, 2020 The president of Pearson's UK and Global Online Learning talks micro-degrees, emotionally intelligent interactions, and more. Equality Customer Stories Customer Experience
Small Business Changes To Business Operations Will Remain Post-COVID, Say 81% of U.S. Small and Medium Businesses Suha Saya December 15, 2020 How does an SMB begin to digitally transform? And why is it important for your SMB to consider now? Agentforce Marketing Marketing Service
Data The Modern Marketer Needs To Be a Data Security Pro, Too Hilary Givens December 11, 2020 Our marketing security expert explains how data plays a key role in protecting your customers' information. Salesforce Platform Personalization Data