If you fail to plan, then you’re planning to fail. Human creativity is critical in the customer service contact center. Planners must address these three things to set agents up for success.
Imagine you walked up to your best friend one day and said, “Hi, it’s great to meet you! What’s your name?” While discussing digital advertising myths, that scenario was posed to me by…
Today, the Summer ’21 Release innovations are available to customers globally. Check out the new salesforce.com/releases to learn more.
What do communication preferences look like by a generation? If CSPs want to count Gen Z as their customer, this is how to reach out and keep them happy.
The best ecommerce technology providers build their end-to-end platform around what’s most important — the customer. Here's why it's essential to have a connected customer platform to deliver exceptional experiences.
Gap Inc.’s chief digital and technology officer explains how retail personalization got 3.5 million loyalty subscribers in 60 days.
Public health agencies and healthcare providers can repurpose the healthcare technology developed during the pandemic to streamline their processes and workflows.
Learn how Fike, a 75-year old industrial safety parts manufacturer, connected field service to the broader organization to solidify it as a critical function.
Leaders have a responsibility to bring a positive and productive employee experience to their workplace. When you automate business processes, you achieve these results even faster.
Get ready to unify your data, optimize your campaigns, and create the personalized experiences your customers want.
