Patients now have more options, because of a Whitehouse initiative on healthcare price transparency, to shop for care not just based on price but on a range of other qualities.
It’s necessary to build ethics into the vaccine management process since thousands of small decisions are made everyday to create smooth digital and offline experiences.
Elevated customer expectations, a bump in digital investment, and a concentration on customer service as a career path are changing the industry forever. These Trailblazers are refusing to be left behind.