Data Data-Driven Companies Perform Better by Almost Every Metric — And Get More Out of AI Candra McRae October 17, 2023 It's time to give everyone in your organization the know-how to use data to make better decisions. Your business depends on it. AI Analytics C-Suite Service 5-Star Reviews or Customer Rants: Why Your Contact Center CRM Matters Zoe Sitrin October 17, 2023 Customer service expectations continue to rise. See how implementing effective CRM software can help you deliver for your customers. Customer Experience Customer Relationships Agentforce Service Financial Services Article Automated Onboarding is Now Easier With AI Cody McKinney October 16, 2023 Automated onboarding for wealth firms reduces annoying pain points and significantly improves the experience for both advisors and clients. Financial Services Agentforce Financial Services IT AI How To Unlock the Power of Generative AI Without Building Your Own LLM Christophe Coenraets October 12, 2023 Large language models are the foundation for today's groundbreaking AI applications. Instead of training an LLM on a massive dataset, save time by using an existing model with smart prompts grounded in your data. Here’s how. Products CEO AI Service The 8 Metrics That Matter in Field Service — and How You Can Improve Them Taksina Eammano October 11, 2023 If you’re not seeing the kind of performance you want, or if you’re looking to improve efficiency, keep an eye on these important metrics. Analytics Field Service Innovation Communications 4 AI Trends To Watch for in Telecom Jonathan Phillips October 11, 2023 Staying on top of communication trends can - and will - help your telecom company earn profitable growth. Spoiler alert: AI is your ace in the hole. AI Communications Customer Experience Sales Warning: Don’t Have Your Discovery Call Without Reading This First Marcus Chan October 11, 2023 A discovery call is more than a list of questions to check off. It’s your chance to uncover a pressing pain that only you can solve. Agentforce Sales Sales Leadership IT IT Leaders, Here’s How to Use AI to Delight Your Customers Vala Afshar October 10, 2023 Learn how to become a customer company through IT and AI implementation to create seamless customer experiences. Developers IT Service Trailblazer Community Unlocking Success: Inspiring Salesforce Developers Share Their Stories of Giving Back Christie Fidura October 10, 2023 Meet 5 Salesforce Developers Who Are Making a Difference Developers Salesforce Culture Careers Sales What Is a Sales Funnel? (And How to Make It Run Smoothly for Fast Wins) Larry Long Jr. October 9, 2023 Don’t let your prospects lose the trail from product discovery to close. Learn how to keep them on track, on pace, and target for a big-win finish. Customer Relationships Data Activation Agentforce Sales
Data Data-Driven Companies Perform Better by Almost Every Metric — And Get More Out of AI Candra McRae October 17, 2023 It's time to give everyone in your organization the know-how to use data to make better decisions. Your business depends on it. AI Analytics C-Suite
Service 5-Star Reviews or Customer Rants: Why Your Contact Center CRM Matters Zoe Sitrin October 17, 2023 Customer service expectations continue to rise. See how implementing effective CRM software can help you deliver for your customers. Customer Experience Customer Relationships Agentforce Service
Financial Services Article Automated Onboarding is Now Easier With AI Cody McKinney October 16, 2023 Automated onboarding for wealth firms reduces annoying pain points and significantly improves the experience for both advisors and clients. Financial Services Agentforce Financial Services IT
AI How To Unlock the Power of Generative AI Without Building Your Own LLM Christophe Coenraets October 12, 2023 Large language models are the foundation for today's groundbreaking AI applications. Instead of training an LLM on a massive dataset, save time by using an existing model with smart prompts grounded in your data. Here’s how. Products CEO AI
Service The 8 Metrics That Matter in Field Service — and How You Can Improve Them Taksina Eammano October 11, 2023 If you’re not seeing the kind of performance you want, or if you’re looking to improve efficiency, keep an eye on these important metrics. Analytics Field Service Innovation
Communications 4 AI Trends To Watch for in Telecom Jonathan Phillips October 11, 2023 Staying on top of communication trends can - and will - help your telecom company earn profitable growth. Spoiler alert: AI is your ace in the hole. AI Communications Customer Experience
Sales Warning: Don’t Have Your Discovery Call Without Reading This First Marcus Chan October 11, 2023 A discovery call is more than a list of questions to check off. It’s your chance to uncover a pressing pain that only you can solve. Agentforce Sales Sales Leadership
IT IT Leaders, Here’s How to Use AI to Delight Your Customers Vala Afshar October 10, 2023 Learn how to become a customer company through IT and AI implementation to create seamless customer experiences. Developers IT Service
Trailblazer Community Unlocking Success: Inspiring Salesforce Developers Share Their Stories of Giving Back Christie Fidura October 10, 2023 Meet 5 Salesforce Developers Who Are Making a Difference Developers Salesforce Culture Careers
Sales What Is a Sales Funnel? (And How to Make It Run Smoothly for Fast Wins) Larry Long Jr. October 9, 2023 Don’t let your prospects lose the trail from product discovery to close. Learn how to keep them on track, on pace, and target for a big-win finish. Customer Relationships Data Activation Agentforce Sales