Sometimes your customers want to use self-service, but other times they want to speak to a service representative. Here's how to make it easy for your customers to contact you.
Move beyond basic segmentation. Discover how Salesforce Data 360’s GRL (Group, Rank, and Limit) moves you beyond basic inclusion/exclusion criteria to target the best-of-the-best customers—driving higher ROI without complex SQL queries.
![[Illustration] An AI agent helps a customer service rep solve cases.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/06/Agentforce-for-Service-Relaunch-1500x844-1.jpg?w=889)
Powered by your data and built to support your team, the newest AI agents from Agentforce deliver faster, smarter service from day one.
Salesforce launches agentic self-service with Agentforce to increase customer resolutions and cut costs.
Identify your service strategy and see how AI agents can be better together with your service team
AI is boosting productivity, speeding up resolutions, and providing more support to service teams — while also cutting costs.
The future of customer service will be a dynamic collaboration between AI and humans. Here’s how forward-thinking companies can stay ahead.
Curious about what’s on the horizon for the future of field service? Keep an eye on AI.
Customers expect top-notch service, and delivering it brings big benefits. Here’s how to ensure your customer service always hits the mark.
