Service

What is CRM? In this guide, we discuss what customer relationship management is and how it helps you connect with your customers.

Here’s how to help your employees to feel more confident and knowledgeable in their roles, which helps them deliver better customer service.

Equip your customer service team with better data to drive memorable customer experiences; here’s how.

Learn about the benefits of this cloud-native architecture, the upgrade process, and the security it brings to your business.

While telecom companies have revolutionized what they offer to enterprise and everyday consumer clients, it’s time to show that same love to small and medium business clients.

A new service strategy shifts higher-touch interactions to lower-cost methods while improving customer response times and satisfaction. Here’s how it works.

Roughly ⅓ of insurance customers have switched providers over the past year. We surveyed leading financial services executives to learn more about how a more personalized customer service approach can improve retention rates.

Our COO explains how your business can get the most value from technology while moving fast and minimizing risk.

One CTO is riding a wave of transformation, taking their company to a $1.2 billion valuation.

The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.