Service

Telecom innovations, like advanced analytics, artificial intelligence, and automation, are reinventing the employee experience. Learn how these digital tools can attract the top talent you need.

Discover four ways Slack helps your service organization deliver faster, more streamlined support.

Discover how L’Oréal combines beauty and tech to deliver its most personalized experiences yet.

Keep your in-store digital experience consistent and connected to make holiday shopping easier.

Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way.

Will work become harder as menial tasks disappear, or will people feel creative and more focused? Here’s what the experts say.

PayPal has spent several years advancing its product innovation and partnerships to better serve its customers. Here are six ways they use data to put customers first.

Take the Agent Productivity trail collection to learn how Salesforce drives agent productivity with assisted service resources and tools.

Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.

Does it feel like robots are coming for your job? That doesn't necessarily have to be the case. There is one thing that always differentiates us: our humanity.