Service

Enterprises are adopting Low Code Application Platforms at an unprecedented rate. Learn why Salesforce is named as the leader for LCAP.

Writing clear, concise copy isn’t always easy, but we can help! Below are four steps to write amazing support content for your small business website, FAQ, or help center.

Consumers want brands to treat them as individuals that means communicating on the channels they prefer, and reaching them on their terms, often 24/7.

Best Buy shares four tips to keep up with increased holiday traffic and make sure everyone’s gifts arrive on time, so they don’t ruin Christmas morning — no one wants that.

Research on chatbots shows how businesses and consumers use the technology. Check out the latest chatbot statistics.

Connecting the customer experience in a seamless and continuous journey is a top priority for companies today. Here's how we're helping customers achieve a unified view of their customers.

We've identified four key considerations in selecting a system integration partner to ensure success with your Field Service Lightning implementation.

Learn more about what predictive analytics is, how it works, and how it can help your business succeed.

New conversation channels in the latest Essentials release to further personalize the customer service experience.

Integrated experiences drive value and impact. Here's a look at how Salesforce is approaching helping brands create continuous experiences, regardless of the touchpoint.