The Key to Better Customer Service Operations? The Answer’s Hiding in Your Data
If you're looking to take your customer service operations to the next level, here are 3 easy ways to step up your game.
The Complete Guide to Building a Sales Forecast
Set your company up for predictable revenue growth with the right forecasting processes and tools.
3 Customer Service Tips to Deliver an Excellent Experience — Every Time
How can you always deliver amazing customer service? Learn how people, processes, and technology working together can help you consistently earn five-star reviews.
Your Small Business Can Compete With Large Rivals — The Right Tools Are Key
Here's how a customer management tool like CRM can be the foundation for buying and ownership experiences that set your small business apart.
What Is a Customer Satisfaction Score (CSAT)? All About Your Service Report Card
Customers are the driving force behind any business, so keeping them satisfied is job number one. Here’s how to make sure you’re meeting their expectations.
John Lewis Partnership enriches the customer experience with data.
Learn how the John Lewis Partnership puts its customers first by empowering its Partners with data.
Guccified: AI amplifies the Gucci voice across client service centers.
Learn how Gucci makes every service experience luxurious with AI-powered replies.
Wrong order? Uber Eats resolves cases faster by automating workflows
Learn how Uber Eats resolves merchant disputes faster by increasing agent efficiency with task automation.
Employee Self-Service: The Complete Guide for Service Leaders
Looking for cost-effective ways to improve the employee experience? An employee self-service system is a great place to start.
What Is a Salesforce Admin?
Learn what a Salesforce Administrator is, and what they do to create a vital bridge between business and technology.