Wrong order? Uber Eats resolves cases faster by automating workflows
Learn how Uber Eats resolves merchant disputes faster by increasing agent efficiency with task automation.
Employee Self-Service: The Complete Guide for Service Leaders
Looking for cost-effective ways to improve the employee experience? An employee self-service system is a great place to start.
What Is a Salesforce Admin?
Learn what a Salesforce Administrator is, and what they do to create a vital bridge between business and technology.
A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans
AI is changing everything. Here’s how automation can improve service for both your customers and employees.
5 Small Business Marketing Tools To Generate More Leads
Which marketing tools should your small and growing business lean on for lead generation, conversion and more? These five are the pillars of any marketing strategy on a budget.
How To Improve the Customer Experience in Telecom? Data and AI
Harvard Business Review Analytic Services results are in: Telecoms are rewriting their business models to center around the customer.
5 Ways Your SMB Can Deliver a Great Customer Experience in Uncertain Times
Keep customers happy with tools for online order fulfillment and self-service. Here’s how you can invest in your customers’ experiences.
Contact Center Automation: Your Guide to Efficiency and Customer Happiness
With contact center automation, you can reduce wait times and frustration for customers while increasing operational efficiency and saving money for your business.
5-Star Reviews or Customer Rants: Why Your Contact Center CRM Matters
Customer service expectations continue to rise. See how implementing effective CRM software can help you deliver for your customers.
The 8 Metrics That Matter in Field Service — and How You Can Improve Them
If you’re not seeing the kind of performance you want, or if you’re looking to improve efficiency, keep an eye on these important metrics.