AI agents have been described as a generational shift akin to cloud and mobile. These learning modules will give you the skills you need to ride the wave.
![A woman holds a phone while smiling at two nearby options, a chat screen and an AI bot. [Image: wayhome.studio / Adobe Stock]](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/11/chatbot-AI-customer-service-agent-1500x844-1.jpg?w=889)
Learn how chatbots and autonomous AI agents can ease the workload for reps and scale your customer support.
![[Illustration] A service rep delivers proactive customer service](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/11/proactive-customer-service-1500x844_60k.jpg?w=889)
Discover how to develop a proactive customer service strategy and win a competitive advantage.
Discover how technology is transforming asset management in telecommunications by proactively identifying problems.
From autonomous AI agents to voice AI, these are the top 8 trends to help you improve your contact center performance now and beyond.
Technology is transforming customer service in telecom. Industry data uncovers insights into what the future of the business looks like.
We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard.
The lines between consumer goods sales and service reps are increasingly blurred. But when brands unify those teams and their data, they drive revenue and customer loyalty.
