Why Is a Customer Engagement Platform So Important For Service?
Here’s how the right technology, with CRM + trusted AI + data, sets up your support team to deliver a streamlined experience that customers love.
Make Good Choices: 5 Ways to Evolve Your Retail AI Strategy
Whether expanding AI initiatives or testing out new capabilities, the retailers we talked to are shoring up their CRM and data initiatives first.
What Is Net Promoter Score — and Is It Worth Tracking? Let’s Talk Pros and Cons
Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.
Everything You Know About Trade Promotion Management Is Wrong
Approximately $500 billion is spent on trade promotion each year. Yet 80% of consumer goods executives are unhappy with the results.
Put Our 2024 Retail Predictions to Work
Our team tracked the trends and crunched the numbers — here’s what profitable growth looks like this year.
Cyber Week Won the 2023 Holiday Season – Driven by AI and Value Shoppers
There were no big surprises but definitely some good news. Find out what holiday shopping season results could mean for the retail year ahead.
What is Government Case Management? Everything You Need to Know
Technology plays an important role in helping public sector agencies deliver services quickly and efficiently.
Knowledge Management: How To Retain Agent Expertise If They Leave
Top talent resigning? Here’s how to keep their know-how from going with them and still provide great customer service.
4 Signs Your Agency Needs More Out of Your Government Data And Analytics
Data provides the foundation for informed decision-making, and having a sound data strategy can help your government agency achieve mission success.
Asset Service Management: Why It’s So Important To Field Service
No matter your industry, here’s how field service management and outcome-based service contracts can help make sure your equipment is always in top condition.
The Future of Customer Service: What You Need To Know for 2024
People expect customer service to be personalized, efficient, and simple. Here’s how leading companies will use technology to meet those needs.
Customer Service Channels: Your Quick Guide To the Top 6
Sometimes your customers want to use self-service, but other times they want to speak to an agent. Here's how to make it easy for your customers to contact you.
Want Happy Customers? Start With the Right Case Management System
Give customers service they’ll love and save your agents time with the help of a good case management system
From Service to Sales: How Field Service Can Drive Revenue Growth
With AI-first tech and training, your field service team has the tools to upsell and drive revenue.
3 Customer Service Tips to Deliver an Excellent Experience — Every Time
How can you always deliver amazing customer service? Learn how people, processes, and technology working together can help you consistently earn five-star reviews.
5 Healthcare Personalization Marketing Strategies to Save Time, Money, and Lives
From improving efficiency to preventing trips to the emergency room, personalization is healthcare marketing’s surefire remedy.
Automated Onboarding is Now Easier With AI
Automated onboarding for wealth firms reduces annoying pain points and significantly improves the experience for both advisors and clients.
Our Data Shows Shoppers Are Playing a Waiting Game
Our Shopping Index data shows consumers remain loyal but are willing to wait for discounts.
Boost Media Ad Sales With Centralized Data Management and AI
How to leverage technology to sell ads faster, cheaper, and more consistently.
Make Your Sales More Efficient with Sales Qualified Leads (SQLs)
Learn how to find leads most likely to purchase so you can reduce time to close.
What Is a Trailblazer Community Forum Ambassador?
Learn about how Trailblazer Community Forum Ambassadors can help answer your pressing Salesforce questions and increase Salesforce ROI.
Don’t Dread the “Sell Me This Pen” Interview Question — Here’s How to Nail the Answer
Learn the secret to responding to this common question at your next sales job interview.
How to Prepare for AI With a Solid Manufacturing Data Strategy
Integrating and harmonizing your data can help you improve your manufacturing processes and prepare you for the AI-powered future.
Lead Generation: How To Turn Interest Into a Sale
When you understand the basics of lead generation, you'll turn interest into conversions. Here's what you need to know.
What Does Quota Attainment Really Tell You?
Learn why quota attainment is such an illuminating and instructive sales performance metric.
Non-Recoverable Draw: The Sales Rep’s Safety Net
Learn how a non-recoverable draw provides financial stability for your sales employees.
The Complete Guide to Social Media Prospecting
Learn how to fill your sales pipeline with high-value, engaged leads using social media.
What Is Sales Analysis and How Does It Help You Close More Deals?
Don't rely on instinct to hit your sales goals. Dig into your data to find a clear path to success.