Conversation design principles help AI agents provide consistent, empathetic, and expert support, building customer trust and making your brand more reliable.
Eight trends reshaping enterprise AI in 2026 — from deterministic guardrails and context engineering to headless CRM access and the new job titles running it all.
At Salesforce, we believe that talent knows no bounds, and that different perspectives fuel innovation. Few stories exemplify this more powerfully than that of Luis Salazar, who joined us in 2025 as an…