Representing 19 countries across six continents, the 2026 Architect Ambassador cohort will help architects around the world learn, connect, and grow by bringing Salesforce architecture best practices into local and virtual communities.
There’s a lot of talk about how AI agents will transform order support, making the customer journey more enjoyable and reducing call center costs for businesses. But for many operations and customer service…
Learn how deterministic state management helps qualification agents follow business rules, maintain context, and consistently collect required information.
Introducing the Salesforce MVP Class of 2026 and our newest Hall of Fame inductees. Learn how they excel in expertise, leadership, and generosity to drive meaningful impact across the Trailblazer community.
Before stepping into her AE role, Katherine Nguyen worked across business development and customer success — each stop deepening her understanding of what customers actually need.