The question for IT leaders isn’t whether to adopt agentic AI across ITSM operations. It’s how. And getting that architectural decision wrong will cost you. Two failure modes are emerging. On one end:…
The most extraordinary things often begin in the most ordinary ways. A conversation. A question. An idea shared out loud that invites others in. Along the way, people offer new perspectives, give their…
The next generation of delivery leaders won’t be measured by how many people they manage. They’ll be measured by how well humans and agents work together. Mushfique has spent two and a half…
“Look around this room — this is what critical mass looks like.” Opening the Trailblazing Women Summit (TWS) 2026, Arundhati Bhattacharya, Chairperson and CEO of Salesforce India, reflected on how far corporate representation…
What if the only limit to what you could build was your own curiosity and not your ability to code? Across Salesforce, account executives, solutions engineers, and data specialists are doing exactly that.…