Recent Stories

Use the voice quality checklist to build agents that can detect, interpret, and respond to how humans communicate and actually talk.

The Salesforce Well-Architected Framework is evolving to give architects the principles and guidance to navigate new possibilities, balance architectural priorities, and design trusted solutions for the Agentic Enterprise.

With the right approach, cold outreach can turn strangers into your best customers.

Whether you’re going to Dreamforce in person or watching online on Salesforce+, we’ve got you covered with all the financial services resources to help you continue your journey well after Dreamforce has ended.…

Picture a retailer’s busiest week of the year: Holiday shoppers are lined up and most of the associates working the floor just started their job last week. There was no time for a…

In 2026, building a great product is no longer enough. Companies with exceptional products fail regularly because they lack a clear go-to-market (GTM) strategy. Research shows that poor GTM execution accounts for nearly…

Being a one-person show doesn’t mean you need to work alone. Try out some AI solopreneur tools and see what’s possible. 

Dreamforce is more than keynotes and product news. Here are five ways marketers can turn four days in San Francisco into lasting career growth.

Discover how Service Insights elevates interactions and accelerates resolutions with purpose-built, AI-powered insights in your flow of work.

From a scrappy discussion board in 2006 to millions of members worldwide, the Trailblazer Community's 20-year story has always been about people showing up for each other - and setting the stage for the agentic AI era.