AI is changing how small teams connect with customers — and AI audience targeting is up first in the spotlight.
Under the hood, Agentforce is sporting an impressive new glow-up.
Navigating the Agentic Era with Trusted Partners Choosing an AI path is one of the hardest decisions a leader has to make right now, and the options can feel endless. But while the…
Here’s how your small business can use Slack to boost your customer service team's productivity.
Learn how growing businesses are scaling with agentic AI solutions without compromising trust.
We follow the Shared Responsibility Model and believe security is a shared responsibility between Salesforce and its customers.
Part one of this mini-series highlights foundational skills and best practices that will help you clearly articulate complex concepts to multiple stakeholders.
Sometimes your customers want to use self-service, but other times they want to speak to a service representative. Here's how to make it easy for your customers to contact you.
