Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
80% of customer service questions are now resolved by AI agents.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce
Always-on AI agents handle quotes and booking so staff can focus on personalised service.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data 360
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Explore all our customer stories.
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Customer Story
John Hancock builds a new legacy with digital experiences.
John Hancock, a financial services brand, worked with a program architect from Salesforce Success Cloud to improve digital customer experiences.
Customer Story
Financial Times transitions to a new digital readership.
The Financial Times scoops the competition in the digital age
Customer Story
Numatic Iberia supercharges sales
Leading cleaning manufacturer breaks into new markets with smarter sales, better forecasting, and richer insights
Customer Story
Room and Board's Success Story
Learn how Room & Board realized 2,900% return on investment in just one year with Predictive Intelligence. Room & Board uses Marketing Cloud’s Predictive Intelligence to power product recommendations and help create a one-to-one relationship with customer
Customer Story
Stokke enriches retail relationships with Salesforce CRM - Salesforce Europe
Manufacturer improves the reseller experience with online community, elearning app and mobile access to business data
Customer Story
Penneo delivers 93% customer cost savings with Salesforce
Danish tech trailblazer gains 20:20 vision of sales, marketing and service functions
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Norway Post unifies its business with Salesforce
Nordics logistics company brings together its people, processes, and information to deliver a more customer-centric service
Customer Story
Customer clarity helps Bridgement drive 120% increase in profitability
Single view of the customer helps financial market disruptor streamline access to business funding.
Customer Story
Want to Boost Ecommerce? Learn How Guess is Creating Richer Experiences
Discover how Guess has increased online sales with greater personalisation and digitalisation.
Customer Story
L'Oréal creates unique beauty experiences with a data-driven approach.
Learn how L'Oréal is building the future of beauty from a century of data.
Customer Story
Barclays' Customer Success Story
Barclays Bank simplifies the mortgage application process for thousands of brokers and customers in the UK with pioneering community platform
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